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Service Desk Customer Portal: is it possible to add drop down fields?

Hi, 

We are using Jira Cloud and would like to set-up a customized portal through ITSM jira service desk.

Using issue type : service request with approval, approvers can only view the accept and decline buttons. Is it possible to add a custom dropdown priority field?

Can this be configured easily ? 

Thank you for your insights. 

Regards,

Macha

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