Service Desk - Collaborators assignee and work load not available

Hi,

in cloud JIRA SD with agents, collaborators, customers I want to know if there's a way to:

  1. allow collaborators load worklog in issues created from SD
  2. allow SD agent assign issues to collaborators

This questions because if I have another person who work in a issue of SD (for testing, programming, ...) with me we need to load different worklog.

Another problem is assign issue to a non-agent person. The assignment is possible only if a user is agent?

 

Thanks

1 answer

Hi Andrea,

 

About your questions:

  1. It is not possible but there is a request for that. Please check it here.
  2. In Service Desk projects, you can only assign issues to agents. For more information please check this document.

Cheers,

 

Henrique Freitas

 

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