Service Desk - Collaborators assignee and work load not available

Hi,

in cloud JIRA SD with agents, collaborators, customers I want to know if there's a way to:

  1. allow collaborators load worklog in issues created from SD
  2. allow SD agent assign issues to collaborators

This questions because if I have another person who work in a issue of SD (for testing, programming, ...) with me we need to load different worklog.

Another problem is assign issue to a non-agent person. The assignment is possible only if a user is agent?

 

Thanks

1 answer

Hi Andrea,

 

About your questions:

  1. It is not possible but there is a request for that. Please check it here.
  2. In Service Desk projects, you can only assign issues to agents. For more information please check this document.

Cheers,

 

Henrique Freitas

 

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published Friday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

51 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot