I am in the process of setting up Jira Service Desk (Cloud) for my organization, and I am experiencing what I think is an odd issue.
For each of my request types, I've included a portal description and portal instructions so that our users can determine which request type would suit them best.
However, when I look at the customer portal, I see neither the portal descriptions nor the portal instructions. All I see are the icons/logos of each request type and their titles.
I've read a few articles on here talking about fields being hidden from users, but in my settings I do not appear to be able to control this:
And this is what I see when I am looking at the customer portal:
What am I missing? I would like the users to see these descriptions so they can pick the best option for them.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you! ...
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