In the past, we had the capability to establish Service Desk Knowledge Base pages, that contained a Jira filter macro, for our Customers view. Customers are no longer able to view the filter results.
Is this no longer a supported capability and/or is there a configuration or setting we need to correct? Note, the filter view issue is only problematic for our Customers; Licensed users do not encounter this problem.
I don't recall that ever working because your customers would need to be licensed Jira Service Desk users, which in general they are not!
As the error suggests "you (customer) don't have permission to view it".
The only place customers should be looking for a list of requests is the Request button at the top right of the page, which lists all the open or closed requests.
Why would you want your customers to view a KB page when other customers have visibility?
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events