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Service Desk: Can a customer be assigned to a group/company/org?

Brett Hill Dec 04, 2014

Our customers are Service Provider support teams escalating issues to us.  We would like each of our customers to be able to view and comment on all of the issues currently open for their organization instead of just what each person has open.

  1. Is it possible to tie a user to a group as part of the user object not the issue?
  2. Is it possible to present each user not just their open issues but any open issue for their group?  
    1. If it is possible can it be done without consuming a JIRA license?
  3. We would also like to  make sure that each Service Provider is completely isolated from seeing even the name of another Service Provider. Is this possible?
  4. How open has Atlassian been to feature requests like this?

Thank you for any insight you can provide.

1 answer

0 votes
Pedro Cora Atlassian Team Dec 04, 2014

Brett,

Not currently, but that is in the works as a top requested feature and you should be able to achieve some of these scenarios in the near future. 

smile

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