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Service Desk: Can You Use Groups in the Customer Portal to Restrict What Request Types Portal Users Can View?

Bill Cushard
Bill Cushard April 22, 2014

So I may have one Service Desk (an IT Help Desk) but want and executive team to see a Group of Requests Types on the Customer Portal that other people cannot see.

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4 answers

1 vote
Deleted user February 27, 2017

Hi guys. I have made a suggestion for this feature here: https://jira.atlassian.com/browse/JSD-4486. Please could you vote on it if you still require this feature? Thanks.

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Barry Wainwrigh
Barry Wainwright April 5, 2016

Has this ever been answered?  If so where may I find the answer?

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Shawn Masters
Shawn Masters
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February 11, 2016

I would also like to see the same functionality Bill Cushard was requesting, were you able to find a resolution?

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Michaela Gluchow
Michaela Gluchow July 1, 2015

Hi! I am also very interested in the solution. I haven't found anything so far... not even starting a new service desk on the same project seems to work :(

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