Service Desk: Can You Use Groups in the Customer Portal to Restrict What Request Types Portal Users Can View?

So I may have one Service Desk (an IT Help Desk) but want and executive team to see a Group of Requests Types on the Customer Portal that other people cannot see.

4 answers

Hi! I am also very interested in the solution. I haven't found anything so far... not even starting a new service desk on the same project seems to work :(

I would also like to see the same functionality Bill Cushard was requesting, were you able to find a resolution?

Has this ever been answered?  If so where may I find the answer?

Hi guys. I have made a suggestion for this feature here: https://jira.atlassian.com/browse/JSD-4486. Please could you vote on it if you still require this feature? Thanks.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

971 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you