Service Desk Behalf of

What permission is needed to allow customers to raise a request on behalf of?

2 answers

0 votes

Hi Jeff,

Only agents can raise requests on behalf of another user. Also, as per verified on Raising requests on behalf ofyour service desk administrator must have public signup enabled if you want to raise requests on behalf of new customers, or invite customers from the People tab.

Thanks and regards,
Paula Silveira
Atlassian Support | Cloud 

Thanks for your response. I would like to see this added as a feature. Time to time we have users adding issues in behalf of. One easy example; if the users computer is inoperative.

Hi Jeff, In this case, Request Participants could be the answer. As detailed in a customer to raise a request as themselves, and now add other customers to participate in the request. Regards Matt

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Friday in Jira Service Desk

Are you a Jira Service Desk agent? We want to talk to you!

Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...

138 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you