we are trying to use Jira Service Desk in our company. When we tested the automation it did not work in the case of the keyword being sandwiched between other words (like word keyword word), but worked when it was the first or second word (word keyword and keyword word).
Thank you for your help.
I’m not quite following here so I will ask a couple questions in hopes that I can then assist.
Are you on Cloud or Server instance? If server, what version.
are you speaking of built in Automation or an add-on?
can you provide a screenshot of your automation?
I am on a server instance JSD 3.10.0, Jira 7.7.0.
I am speaking about the JSD Project Settings Automation (JSD Projekt -> Project settings -> Automation)
My custom rule has the following pattern: WHEN Issue created IF Issue matches summary ~ license AND request-channel-type = email THEN Edit request type customType
The log shows that when the summary is "Test license" or "license Test" it works. When the summary is "Custom license test" it does not execute, which should not happen because there is a else if that should always trigger if the request-channel-type is email.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events