Service Desk Attachments


Is there a simple way to add an option to attach a document when submitting a service desk request?



3 answers

1 accepted

2 votes
Answer accepted
Shihab Hamid Atlassian Team Nov 24, 2013

Hi Claire,

You can add the "Attachment" field to the request type form:

This will allow users to add an attachment when they create a service desk request.



Hi Shihab, thanks for your response. How do I find the request type form screen?



Hi Shihab,

I don't see the Attachment option in the "Add field" popup, is there another way to enable the attachments at the creation of the service desk?



doesn't matter I found out. The Attachment field was hidden in the Field Configuration.


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