It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Service Desk Attachements - Dead link


We have a problem with attachements in our Tickets. We cannot open any attachements any user was uploading. I always get the "Oops, you have found a dead link". I cannot preview or open it in Jira directly either. Can you help me out please.


Best Regards,


1 answer

Sounds like something changed on the server side. Either the attachments directory is no longer there or the user that Jira runs as does not have permission to access them. Could it be that Jira was running as root user for a period of time and is now running as an unprivileged user? If so, you'd need to chown -R the Jira home directory to the correct user (or do the equivalent on Windows.)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

1,116 views 7 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you