Service Desk Agent create KB article with different username

Hauke Gulich January 18, 2019

Hey,

if an agent wants to create an KB article based on an service desk issue, we receive an error due communication with the other system.

The accounts of jira and confluence differens in our company. They do not have the same names and passwords. Is there a way to enter username and password after hiting the "create KB aricle" link or to setup the username and password in the system properties for each user?

Jira asked me during linking the application, if the users are the same in both systems. I deactivated that, but I hoped that there were a solution for this problem.

What can I do to fix that? We can not change the usernames to make them equal (company rules).

Thanks for your help!

 

1 answer

0 votes
Kian Stack Mumo Systems
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 18, 2019

Change the application links to use "Oauth" instead of "Oauth with Impersonation".

Hauke Gulich January 19, 2019

I tried that, without luck

 

Here is my Jira-Application-Link Screenshot (its in german, sorry)

screen_jira_link.png

 

And this is my confluence application link screenshot

 

 

 screen_confluience_link.png

 

And here is the confluence space permissions

 

 

 screen_confluence_permission.png

and this is my error message when trying to add a new article to the kb

 

 

 screen_jira_error.png

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events