If a customer is added as participant to an issue, how does the added participant actually access the ticket? I do not see the "shared" issue on the "My Requests" screen; only the issues I reported. Nor does the search return any results.
If I log into the portal with the added user and attempt to view the ticket by pasting the URL into the browser, I get: "You do not have permission to view this request."
ETA: The Request Participants field was not visible upon upgrade of the SD and had to be added manually. Not sure if that is a factor in this topic.
The root cause of this problem was the Issue Level Security. As described in JSD-1402, participant visibility is still controlled by Issue Level Security. If the issue level security is too restrictive, our case set only to Reporter, the added participant, who was not the reporter, can view the ticket.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs