I have a Jira Service Desk project that is being used by multiple organizations. This has a workflow that requires approval. Each organization has different approver assigned.
How do I set it up to have only the designated approver for a particular organization? Right now, all approvers are notified even when some of them are not the designated approver for that particular ticket.
Hi,
You could probably use a bit of automation (E.g. Automation for Jira) to set a field "approver" based on the value of the Organization.
We do that in server but we use ScriptRunner which I'm not sure is allowed in cloud.
Hope that helps
Susan
Hi,
Could you specify how, please?
I would like to do exactly the same as Ktran on a cloud.
Thanks,
Elena
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