My customers can send requests solely via email. The opening is currently working (issues are correctly created) but no confirmation request (with details of the issue and the portal link) is received.
Have you ever faced a similar issue? How to solve that?
Have you checked out the following documentation page?
You can configure the notifications for Jira Service Desk on the following levels;
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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