My customers can send requests solely via email. The opening is currently working (issues are correctly created) but no confirmation request (with details of the issue and the portal link) is received.
Have you ever faced a similar issue? How to solve that?
Have you checked out the following documentation page?
You can configure the notifications for Jira Service Desk on the following levels;
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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