Sending requests by email: Issue is created but confirmation email is not sent

[Arc]

Hi all,

My customers can send requests solely via email. The opening is currently working (issues are correctly created) but no confirmation request (with details of the issue and the portal link) is received.

Have you ever faced a similar issue? How to solve that?

Thank you

[Jeremy M · Accepted solution]

Dear Arc,

Have you checked out the following documentation page?

https://confluence.atlassian.com/servicedeskserver031/managing-service-desk-notifications-802164756.html

You can configure the notifications for Jira Service Desk on the following levels;

• the request is created
• a comment is added to the request
• another participant is added to the request
• the request is resolved with a set resolution field
• the request is reopened with a cleared resolution field

[Arc]

thank you! 

[Jeremy M]

Dear Arc,

No problem! :-). You could also check if your outgoing mail is functioning properly, should the configuration be set.

Friendly Regards,

Jeremy Mooiman