My customers can send requests solely via email. The opening is currently working (issues are correctly created) but no confirmation request (with details of the issue and the portal link) is received.
Have you ever faced a similar issue? How to solve that?
Have you checked out the following documentation page?
You can configure the notifications for Jira Service Desk on the following levels;
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Hi all, We are trialing Jira Service Desk for a large-ish, flat, team-based organization where members can serve on multiple teams. A few needs that are not out of the box... Assigning i...
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