Is it possible to send files as attachments when relying upon the automated emails generated from adding a comment?
I can see it is possible to attach a file to the ticket and then reference that file but many of our users are mobile and often monitor issues via email on their phones. Without opening up their laptop and connecting to the VPN, which is not available on their phone, they cannot access the linked files as the service desk is an internal facing site.
It would be really useful to be able to just include the attachment within the automated email. Is this possible?
I understand that this plugin works for JIRA:
However, I don't know if it is yet compatible with Service Desk. This ability does not currently exist in Service Desk natively.
Apart from the other replies, you can also use Mail Attachments for JIRA Service Desk that has been released exclusively to address this problem.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs