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Sending an email from the service desk


we have a service desk set-up to receive issues either from emails or from the service desk portal (cloud).

I would like to open a ticket in my system and email that ticket to an outside provider using our service desk email. But I don't know how I can email somebody with our service desk's email as sender. The purpose is to track the exchanges with the outside provider in our service desk.

We are using the cloud email address and cannot configure one from our server.

Do I have to use an add on to send the email from the ticket?

Is there a place where I can send an email from the cloud email address?


Thank you


1 answer

Hi Patrick, you can set this email address in the notification scheme for your project.

Go to the project settings, select summary, to the right you will see notifications, select the notification scheme and then edit the email addressnotifications.pngHope this helps


I don't want to change the sender's email address, I want to send an email using the cloud email as sender. It's It's fine that just need a way to forward a ticket using that email

Like S&F-Ticketsystem likes this

Any progress on this? We struggle with the same issue.

And we have the same need.

In addition, it looks like it is not in this screen now:


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