we have a service desk set-up to receive issues either from emails or from the service desk portal (cloud).
I would like to open a ticket in my system and email that ticket to an outside provider using our service desk email. But I don't know how I can email somebody with our service desk's email as sender. The purpose is to track the exchanges with the outside provider in our service desk.
We are using the cloud email address and cannot configure one from our server.
Do I have to use an add on to send the email from the ticket?
Is there a place where I can send an email from the cloud email address?
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you! ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event