Send email when service desk request created

Gary Thompson April 2, 2014

Our customer would like to receive a confirmation email when they create a request using the customer portal.

Is this possible? If so where would it be set up?

Thanks.

1 answer

1 accepted

0 votes
Answer accepted
Peter Van de Voorde
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 2, 2014

Hi Gary,

This should be possible using the notification scheme of your Service Desk project.

Simply add the reporter to the notifications of an issue created.

You'll need to keep in mind that a user can indicate in his/her profile that they don't want to be notified of their own changes. If this is set they will not receive an email for an issue they created themselves.

In a hosted JIRA you would be able to solve this using the script runner plugin, but that plugin isn't available for OnDemand.

Best regards,

Peter

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events