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Send email from Jira Servicedesk to external address from within the ticket

Hi, 

I am new to Jira Servicedesk and are in the process of setting it up.
One of the functions I want to set up is the ability to send email to a external email from within the ticket. - but I am not able to find that in the Service Desk /Project settings.  can you guys help ? 

Here is a case example: 
Customer creates a ticket and it is handled by a local agent. - the agent sees that the problem is a hardware issue and needs to contact the hardware vendor. 
now the agent want to send a email to the hardware vendor from the service desk to he can keep all the info/communication tied to the ticket. 

Is that possible? 

 

 

1 answer

1 accepted

0 votes
Answer accepted
Ivan Tovbin Community Leader Jan 29, 2018

Hi Martin,

Not out of the box, no. However Email This Issue addon can easily do it.

Thank you! - I will give it a try. 

- Martin 

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