I am new to Jira Servicedesk and are in the process of setting it up.
One of the functions I want to set up is the ability to send email to a external email from within the ticket. - but I am not able to find that in the Service Desk /Project settings. can you guys help ?
Here is a case example:
Customer creates a ticket and it is handled by a local agent. - the agent sees that the problem is a hardware issue and needs to contact the hardware vendor.
now the agent want to send a email to the hardware vendor from the service desk to he can keep all the info/communication tied to the ticket.
Is that possible?
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