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Self Service

Fahad Siddiqui
Fahad Siddiqui
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September 9, 2019

Customers/users should be able to raise a issue/ticket by sending email to "support group"

Can this be done and what will be the procedure? Do we need to purchase any add-ons or install anything in JIRA?

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Avinash Bhagawati _Appfire_
Avinash Bhagawati _Appfire_
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September 9, 2019

Hi @Fahad Siddiqui ,

Jira Service desk by default provides Email Requests feature which helps to create tickets in service desk with help of Email Channels. Please refer below documents for configurations.

Server - https://confluence.atlassian.com/servicedeskserver/receiving-requests-by-email-939926303.html

 

Cloud -https://support.atlassian.com/jira-service-desk-cloud/docs/receive-requests-from-an-email-address/

 

Thanks,

Avinash

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