Search results from the knowledge base within the Service Desk

I am using the service desk in Japanese.

We derive the results are linked to the knowledge-based service desk, but do not provide satisfactory search results.

About this unsatisfactory results, is it possible to improve by setting by the administrator?

Please tell me if there is a way to improve.

Because it is not able to speak English, I'm sorry If I had a bad speech.

Thanks in advance.

1 answer

1 accepted

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Hi Reiko,

I'm sorry to say, but currently there is no way to enhance the results of the service desk knowledge base search. You could try to enhance your Confluence pages so they are more searchable.

The knowledge base search is powered by the confluence search engine.

More information about Confluence search can be found here :

Best regards,


Hello, Peter,

You appreciate you giving me answers.

But there is no way to improve search results I think sorry.

Search results can be obtained correctly in the search function on the screen Confluence and JIRA.

Is it possible to incorporate the search function of the Customer Portal screen this work?

Hi Reiko,

I don't think that's currently possible.

Maybe you can make a new feature request or an improvement request here :

Best regards,


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