Scriptrunner - get all Service Desk fields

I am writing a listener in Scriptrunner to update another app with info when Service Desk issues are created/updated. But these issues have different fields depending on what they were for.

I know I can grab field data by name but is there some way I can grab them dynamically so that this listener could cover any of the issues?



1 answer

1 accepted

1 votes
Alexey Matveev Community Champion Nov 15, 2017


You could get all changes for the issue been updated by the following code

def customFieldManager = ComponentAccessor.getCustomFieldManager()
def change = event?.getChangeLog()?.getRelated("ChildChangeItem").find {do something}

Thanks. Later in the day, when I changed my search params, I had found something similar:

List<HashMap<String, Object>> fieldsModified = event.getChangeLog()?.getRelated('ChildChangeItem') as List<HashMap<String, Object>>;

for (HashMap<String, Object> field : fieldsModified)
log.debug("Field: (${field['field']}), old value: (${field['oldstring']}), new value: (${field['newstring']}).");

 While this doesn't give any errors in the Custom Listeners script window it doesn't give me anything in the logs like I would have expected.

Anyway, still playing with it but thanks for the answer.

got this outputting finally, changed log.debug to log.warn. 

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