Hello!
I noticed that the satisfaction survey was not sent to the client even if the option in "costumer notifications" and "satisfaction settings" was enabled. Then I realized that this is only sent if the issue is in "resolved" status, then it is changed to "in progress" (reopen the ticket) and then "resolved".
Is there a way for it to be sent when the status is changed to resolved without having to reopen the ticket?
To better understand you problem, would be nice to see your workflow for this Issue type, and if there is a post function, and its order.
Also, could you clarify if you used your Atlassian account to report the issue and test it?
I see both in the screen, but not sure who is the "test customer".
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