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Satisfaction Form


Is it possible to send just the satisfaction form individually whenever a ticket is resolved but not send email template (Default: Issue Resolved)?

I just need to send the user the satisfaction form directly and also do not want to enable the Default Issue Resolved Email Template.

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When the request gets in the Resolved status, a CSAT token can be retrieved which needs to be used in the email in order to popup the CSAT form & capture the response. As soon as a response is captured, the token becomes invalid. 

It should be possible to have a custom script (groovy script runner) in a workflow post-function to send out the CSAT email.  We were thinking of doing something along those lines later but unfortunately haven't done it yet. Our approach would tie in with JETI - email-this-issue plugin, replacing the native JIRA SD emailing.

Some references: 

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