I'm working with Service Desk and I want to count SLA time depend on GROUP assigned.
I have 3 GROUPS and I want to know the time that the issue has been in each GROUP.
I want to do it only with one status.
Can be done?
this is that I thought.
But, Imagine that I have 10 different teams and I want to monitoring this 10 SLA.
I will need 10 different status with the current interactions and 10 SLA 1 for each group?
It's strange that I need to do so complex my workflow in this situation.
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