We have several Service Desk projects for which we are constantly being prompted to "Update" SLAs in the Project Settings.
When "Updating," it runs the updating bar and does not stop. Ever. If I stop it manually, it prompts me to update it again.
Secondly, we have added some SLAs to one of these projects. Because it never Updates, these SLAs never appear on the tickets.
This is a very urgent issue for us that we need to be resolved right away!
Running JIRA 7.4 and Service Desk 3.7.
URGENT - Now the Time to Resolution field has completely disappeared from Tickets and column views. This is completely urgent and needs to be resolved immediately. Please tell me how to fix this issue.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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