We have several Service Desk projects for which we are constantly being prompted to "Update" SLAs in the Project Settings.
When "Updating," it runs the updating bar and does not stop. Ever. If I stop it manually, it prompts me to update it again.
Secondly, we have added some SLAs to one of these projects. Because it never Updates, these SLAs never appear on the tickets.
This is a very urgent issue for us that we need to be resolved right away!
Running JIRA 7.4 and Service Desk 3.7.
URGENT - Now the Time to Resolution field has completely disappeared from Tickets and column views. This is completely urgent and needs to be resolved immediately. Please tell me how to fix this issue.
I am experiencing the same issue. I added and updated SLAs and now it has been 7-8 hours and the JSD is still "updating" SLAs for the project. I need this fix urgently.
@Adriana Wolfe what did Atlassian team said about the issue? Is it a bug in their software?
@Caroline Courchesne, were you able to resolve the issue? If yes, can you share how? Did you also delete the existing SLAs and reconfigured them again?
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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