How can I set working hours for SLA, bacause we don't offer our clients 24-hour support? Is there any solution for that?

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Hi Pawel,

This is done by creating a calendar:

https://confluence.atlassian.com/display/SERVICEDESK/SLAs

In a calendar you can specify your working hours for every weekday. Afterwards you just link the specific calendar to your goal and the time tracking will take your calendar into account.

Hope this solves your problem!

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