SLA stopwatch is stopped on a wrong time

[Heily Hindrea]

JIRA project is browsable by non-JIRA users. They create issues. Reporter is left "Anonymus".

I have a SLA "Time to first response", which is stopped while this condition truns true - Comment: For reporter.

While now the same Ananymus outside user homself comment on the issue then the SLA is stopped. Why?

Shuldnt the For reporter check that if reporter is same than do not stop the SLA?

[Norman Abramovitz · Accepted solution]

I am only guessing here, there is really no way to know if the same anonymous user is posting since there is no login name. There is an edge case that if the same session is being used, but the chances of that in the real world is very small, but I highly doubt the edge would be implemented.

[Heily Hindrea]

Anyone, any ideas?