SLA stopwatch is stopped on a wrong time

JIRA project is browsable by non-JIRA users. They create issues. Reporter is left "Anonymus".

I have a SLA "Time to first response", which is stopped while this condition truns true - Comment: For reporter.

While now the same Ananymus outside user homself comment on the issue then the SLA is stopped. Why?

Shuldnt the For reporter check that if reporter is same than do not stop the SLA?

2 answers

1 accepted

Accepted Answer
0 votes

I am only guessing here, there is really no way to know if the same anonymous user is posting since there is no login name. There is an edge case that if the same session is being used, but the chances of that in the real world is very small, but I highly doubt the edge would be implemented.

Anyone, any ideas?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

18,120 views 13 31
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you