For removing the SLA from such issues, you can modify the SLA filter condition to exclude such issues. May be a comma separated list of keys.
But I would suggest you can move those issues to another (or new) issuetype where SLA clock is not applicable, so that you can remove SLA's from them since it is still running.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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