Is it possible to configure alerts to be send before SLA get breached. There is standard automation rule is
1). At risk (30 min remaining)
2). Due soon (60 min remaining)
but my requirement is to trigger sending the Alerts at 75% SLA ? Is it possible ?
Any plugins available for this ?
Hi @Kosala
You can configure it with Jira Automation now. Follow this new post that provides a very helpful tutorial: https://community.atlassian.com/t5/Jira-Service-Management-articles/JSM-Jira-Automation-How-to-Send-SLA-Breached-Notifications/ba-p/1894625
Thanks
It is not possible out of the box. You can read the following thread
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