SLA notification sending ability for custom SLA %

Is it possible to configure alerts to be send before SLA get breached.  There is standard automation rule  is

    1). At risk (30 min remaining)
    2). Due soon (60 min remaining)

 but my requirement is to trigger sending the Alerts at 75% SLA ? Is it possible ?

Any  plugins available for this ? 

 

1 answer

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

36,497 views 13 39
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you