SLA notification for sla for agents

I need to set up an email to agents when an issue in some step has expired its sla Regards, Angela

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Brant Schroeder Community Champion Sep 28, 2017

You can do this via service desk automations.  There is a delivered automation "Keep on top of SLAs" that will get you started.  

You can find more details here:

Brant Thank you very much for the reply. What you have proposed worked, but I can only configure my user for the notification. How can I make it take me to the rest of the users?

I need notifications to reach multiple users

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