You can do this via service desk automations. There is a delivered automation "Keep on top of SLAs" that will get you started.
You can find more details here: https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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