You can do this via service desk automations. There is a delivered automation "Keep on top of SLAs" that will get you started.
You can find more details here: https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html
Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :). In the spirit of this month's august-challenge, we're sourcing stories of Jira Service Desk activation fro...
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