SLA not switching betwen calendars

Olga Videc I'm New Here Nov 20, 2017

Hello,

I created SLA and i'm using two calendar one for work hours one for rest of the time, SLA works during work hours, but after that just pauses no countdown, any idea why ?

BR, Olga

1 answer

0 vote

Susan Hauth Community Champion Nov 20, 2017

Hi Olga,

Could you attach pics of your calendar and SLA so we could help figure out why this might not be working for you?

Why do you need two calendars?

Susan

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Olga Videc I'm New Here Nov 21, 2017

Hey, i solved the issue i didn't know that SLA maches based on JQL, i tough i can read calendars and if issue is created after work hours that it would know to use different calendar, and apply different SLA.

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SLA not switching betwen calendars

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