SLA not switching betwen calendars


I created SLA and i'm using two calendar  one for work hours one for rest of the time, SLA works during work hours, but after that just pauses no countdown, any idea why ?

BR,  Olga

1 answer

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Susan Hauth Community Champion Nov 20, 2017

Hi Olga,

Could you attach pics of your calendar and SLA so we could help figure out why this might not be working for you?

Why do you need two calendars?


Hey, i solved the issue i didn't know that SLA maches based on JQL, i tough i can read calendars and if issue is created after work hours that it would  know to use different calendar, and apply different SLA.

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