Hi, we have an SLA which requires our support team to provide a follow-up comment to the reporter e.g. every 4 hours. So, every time the support person creates a comment for the reporter, another 4 hour cycle starts until a new comment is made. I could not find a way to set this up in JIRA Service Desk.
Anybody tried this before?
Hi, thank you for the quick reply. I basically want to Stop the current cycle when a new comment is entered for the reporter. But I also want to start the new one at the same time (so, Start = Comment for Reporter and Stop = Comment for Reporter). But it seems that having the same entry both for start and stop does not do what I require... Regards.
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