Hi, we have an SLA which requires our support team to provide a follow-up comment to the reporter e.g. every 4 hours. So, every time the support person creates a comment for the reporter, another 4 hour cycle starts until a new comment is made. I could not find a way to set this up in JIRA Service Desk.
Anybody tried this before?
Hi, thank you for the quick reply. I basically want to Stop the current cycle when a new comment is entered for the reporter. But I also want to start the new one at the same time (so, Start = Comment for Reporter and Stop = Comment for Reporter). But it seems that having the same entry both for start and stop does not do what I require... Regards.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG