SLA fields on customer portal

Can I configure service desk to show sla fields in the customer portal?

1 answer

0 vote
Shihab Hamid Atlassian Team Jan 20, 2014

Hi Sergio,

Unfortunately at the moment SLAs cannot be shown on the customer portal.

Could you give us a bit more background into how and why you would like them displayed to the customer? Should they see all SLAs? Would there be an SLA on your customer for getting back to you?

Cheers,

-Shihab

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,236 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you