If you're an agent in the service desk, you should be able to view reports ad hoc. Alternately, you could create your own filter and subscribe to it in order to setup a scheduled run frequency. Check out these:
Hi, I created SLA report. Report's name "Problem Resolution Time " . Series 1 's sql filter : issuetype = "x" and "Time to resolution" = completed() . I take reports past 7 Days every Sunday(saturday and sunday are holiday) . Past 7 days (x apsis) , Resolution Time (Y ordinat) on graph. I want to Resolution Time is hour but sometimes it is day. I can't change it. Then, Resoltion Time is going hour.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
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