If you're an agent in the service desk, you should be able to view reports ad hoc. Alternately, you could create your own filter and subscribe to it in order to setup a scheduled run frequency. Check out these:
Hi, I created SLA report. Report's name "Problem Resolution Time " . Series 1 's sql filter : issuetype = "x" and "Time to resolution" = completed() . I take reports past 7 Days every Sunday(saturday and sunday are holiday) . Past 7 days (x apsis) , Resolution Time (Y ordinat) on graph. I want to Resolution Time is hour but sometimes it is day. I can't change it. Then, Resoltion Time is going hour.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot