SLA Reports

[glcn91]

Hi,

I have a problem.I want to take SLA report hourly but sometimes reports are daily and I can't change it. Then,report is going hourly. What causes this?

[glcn91]

Hi, I created SLA report. Report's name "Problem Resolution Time " . Series 1 's sql filter : issuetype = "x" and "Time to resolution" = completed() . I take reports past 7 Days every Sunday(saturday and sunday are holiday) . Past 7 days (x apsis) , Resolution Time (Y ordinat) on graph. I want to Resolution Time is hour but sometimes it is day. I can't change it. Then, Resoltion Time is going hour.

[Charles Wells]

As far as your second comment regarding the report behavior, would you be able to provide more details?

[Charles Wells]

If you're an agent in the service desk, you should be able to view reports ad hoc. Alternately, you could create your own filter and subscribe to it in order to setup a scheduled run frequency. Check out these:

• https://confluence.atlassian.com/display/SERVICEDESK020/Reporting+on+SLAs
• https://confluence.atlassian.com/display/SERVICEDESK/Reports
• https://confluence.atlassian.com/display/AOD/Receiving+Search+Results+via+Email