SLA Reports


I have a problem.I want to take SLA report hourly but sometimes reports are daily and I can't change it. Then,report is going hourly. What causes this?

3 answers

If you're an agent in the service desk, you should be able to view reports ad hoc. Alternately, you could create your own filter and subscribe to it in order to setup a scheduled run frequency. Check out these:

As far as your second comment regarding the report behavior, would you be able to provide more details?

Hi, I created SLA report. Report's name "Problem Resolution Time " . Series 1 's sql filter : issuetype = "x" and "Time to resolution" = completed() . I take reports past 7 Days every Sunday(saturday and sunday are holiday) . Past 7 days (x apsis) , Resolution Time (Y ordinat) on graph. I want to Resolution Time is hour but sometimes it is day. I can't change it. Then, Resoltion Time is going hour.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

1,121 views 32 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you