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SLA Issue

Raghu_A
Raghu_A September 11, 2017

Hi,  My JIRA on-demand system is on timezone GMT(-5:00) Newyork. Our support team work in CST time zone .
Issue : Morning our SLA works well until 1:00PM CST then it does'nt fire at all .

Attached this screen shot of my calendar , is there any timezone settings for "WORK WEEK"

Jira.png

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Jack Brickey
Jack Brickey
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September 11, 2017

click on "+ Add calendar". you need to create a new calendar and define the timezone you desire.

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Raghu_A
Raghu_A September 11, 2017

Thanks for the reply Kack . Do you know what is the right timezone for CST ? I see everythin in in GMT here

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Jack Brickey
Jack Brickey
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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September 11, 2017

GMT-6

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