Hi, My JIRA on-demand system is on timezone GMT(-5:00) Newyork. Our support team work in CST time zone .
Issue : Morning our SLA works well until 1:00PM CST then it does'nt fire at all .
Attached this screen shot of my calendar , is there any timezone settings for "WORK WEEK"
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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