I have a requirement to have a different SLA if an Incident starts at say between 02:00 and 06:00 hrs.
The custom calendar allows me to do this EXCEPT in the example above the SLA pauses at 06:00 where I require the timer to continue.
I could of course extend the custom calendar end time from 06:00 to 11:00 but if an Incident starts at 10:00 it should follow a different SLA.
Have you tried using JQL filters to set the SLA goals accordingly
So for the 02:00 - 06:00 use the below jql and set the SLA
created > startOfDay(2h) AND created < startOfDay(6h)
similarly for issues created at different times can have a different SLA associated to them
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG