I have a requirement to have a different SLA if an Incident starts at say between 02:00 and 06:00 hrs.
The custom calendar allows me to do this EXCEPT in the example above the SLA pauses at 06:00 where I require the timer to continue.
I could of course extend the custom calendar end time from 06:00 to 11:00 but if an Incident starts at 10:00 it should follow a different SLA.
Have you tried using JQL filters to set the SLA goals accordingly
So for the 02:00 - 06:00 use the below jql and set the SLA
created > startOfDay(2h) AND created < startOfDay(6h)
similarly for issues created at different times can have a different SLA associated to them
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