Because specific daily hours can't be set for days marked as "holidays", one option would be to create a custom calendar for this week. You can then specify the exact hours to track SLAs for each day. You can edit the SLA and switch to this calendar for this week. Afterwards, you can switch back to your former calendar.
More about creating SLAs and Calendars.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs