Because specific daily hours can't be set for days marked as "holidays", one option would be to create a custom calendar for this week. You can then specify the exact hours to track SLAs for each day. You can edit the SLA and switch to this calendar for this week. Afterwards, you can switch back to your former calendar.
More about creating SLAs and Calendars.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
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