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SLA Breached queue Edited

Happy Friday all!

 

I want to have a queue which displays SLAs that have breached the "Time to response" SLA, but it should only display those where the SLA has not stopped and the issue has not yet been responded to

 

Current JQL for queue is 

 

resolution = Unresolved AND "Time to first response" = breached()

 

The problem with this is that is shows issues where the "Time to response" SLA has been breached, but where the customer has now been responded to. I want it to only show issues where the SLA is still running because the criteria hasn't yet been met

 

Is there any way to do this? (no add-ons please)

 

Thanks

1 answer

Think I've just found my answer... 

 

For anyone wondering the same, I've added 

 

AND "Time to first response" = running()

 

Thanks!

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