Happy Friday all!
I want to have a queue which displays SLAs that have breached the "Time to response" SLA, but it should only display those where the SLA has not stopped and the issue has not yet been responded to
Current JQL for queue is
resolution = Unresolved AND "Time to first response" = breached()
The problem with this is that is shows issues where the "Time to response" SLA has been breached, but where the customer has now been responded to. I want it to only show issues where the SLA is still running because the criteria hasn't yet been met
Is there any way to do this? (no add-ons please)
Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events