SD : Without Agent access, Can i get working on Internal Issue (Do Transitions, AssigneeAdding Comments etc)

Without Agent access, Can i get working on Internal Issue (Do Transitions, Assignment, Adding Comments etc)

 

Can you please give me some insight on this -

2 answers

Hi,

yes, you can. You need to use plugin Service Pack for JIRA Service Desk. There is an option to add transition to customer portal for all users (you don't need agent access, all customers can do this). You can also add screen to this transition with selected fields like: comment, assignee and more. There are also much more features that can make your service desk much user-friendly.

Here you can find documentation for workflow action.

I hope i've hepled you.

0 vote

No, without Agent access it is only possible to do the following in JIRA

  • View issues, comments and attachments
  • Add attachments and delete their own attachments
  • Add internal comments to issues and delete their own comments

https://confluence.atlassian.com/display/SERVICEDESK/Managing+collaborators

Cheers!

JIRA Service Desk Team

 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

784 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you