Restriction agent access to organizations (customers)

Hi,
I have jira service desk project.
I need to create distinction for agents to organizations (area of visibility).
Each agent has access own organizations and doesn't see organizations of other agents.
Could you provide instructions (step-by-step) how to set up access restriction (distinction ) of agents by organizations?

Many thanks,

Oleg

1 answer

1 vote
Susan Hauth Community Champion Nov 13, 2017

Hi,

Organizations is for segregation of the customer not the Agent.  The only way to keep Agents segregated in a single service desk is to use Issue Security.

Alternatively have you considered using more than one service desk.  Then each group of agents has visibility to only their service desk. 

Hope that helps

Susan

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