Restrict access to Knowledgbase on Jira Service Desk, based on Organization

Dianne Clifford April 4, 2019

Hi,

We would like to restrict access to knowledgebase articles for certain organisations on Jira Service Desk.

(So that the full knowledgebase is not visible to certain customers, rather than just restrict some pages).

Is there a way to do this?

Restricting access by group would be good but can't find how to do this.

Thanks,

Dianne

3 answers

0 votes
Chris Matkaris December 3, 2023

If you do not have many customer accounts, this might help.

edit: I am sorry, just realised this question is for Server/DC

0 votes
Andy Creech January 25, 2021

@Dianne Clifford did you ever find a solution with a add-on?

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 4, 2019

Hi Dianne, to the best of my knowledge KBs can only be restricted at a project granularity. I recall looking at this some time back. So if your organizations are 1:1 w/ your projects then you should be ok but if you have multiple orgs w/in a project that you wish to limit access to then it isn't possible out of the box. Possibly there is an addon but I am not sure.

here is an article that you might read - knowledge-base-settings-and-permissions

Dianne Clifford April 5, 2019

Hi Jack, Thanks for your reply. I will search to see if there is a plug in available.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events