When email@example.com (email we have setup for service desk) is in the cc'd part of an email, most of the times it takes about 20-35 minutes for the email to be placed automatically into the Jira ticket if the Jira ticket number is in the header of the email. Sometimes this function does not work, any input as to why?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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