Responses from customers via email automatically placed into JIRA ticket Edited

When jira@xxxxxxxx.com (email we have setup for service desk) is in the cc'd part of an email, most of the times it takes about 20-35 minutes for the email to be placed automatically into the Jira ticket if the Jira ticket number is in the header of the email. Sometimes this function does not work, any input as to why?

1 answer

0 vote
Gaston Valente Community Champion Jul 18, 2017

Hi!

Are you using cloud or server version?

Here's an article to troubleshoot the problem:

https://confluence.atlassian.com/jirakb/troubleshooting-jira-service-desk-incoming-mail-790960076.html

 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,238 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you