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Resolving a ticket through the portal (by the reporter) not working Edited


We are having some permission issue with Jira that is not allowing a reporter of the raised issue to resolve their ticket from the customer portal. Our workflow (Service Request) has the correct workflow and we have Show transition in the customer portal enabled for resolve this issue transition.

I have done intensive research and have tried multiple changes to our permission scheme but nothing has worked. For example, I added Reporter to Resolve Issue permission and when I test permissions through Permission Helper I get Jira Service Desk has overridden this permission.

I am not sure what I am doing wrong and why this is not working correctly. We also need the reporter to be able to link issues to other projects and we get the same error Jira Service Desk has overridden this permission even if I add the Reporter to Link Issues permission.

This error is causing a lot of issues in our daily work. Any tips would be greatly helpful.

PS. Reporter does have Browse Projects permission already as well. This does nothing to help get this working.

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