Required assign field on email requests

Is it possible to make assigned field a required field on issues that comes from email requests? 

2 answers

This widget could not be displayed.
Lenard Lee Atlassian Team Nov 19, 2017

Hi Atle,

Do you mean that you want the issue to be automatically assigned to someone when a user/customer sends in an issue via email? If yes, I'd recommend a post-function in the workflow during the creation of the issue to assign the issue to a particular person.

Regards,

Lenard

Hi, thanks for answer.

No I wan't it to be a mandatory field after the email is recieved, so that the service desk user won't forget assigning the issue to someone.

This widget could not be displayed.

I would like to know, whether is this function possible too.

 

Thank you very much

Kind regards

Jan

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

9,936 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you