Do you mean that you want the issue to be automatically assigned to someone when a user/customer sends in an issue via email? If yes, I'd recommend a post-function in the workflow during the creation of the issue to assign the issue to a particular person.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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