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Request add participants using Jira service desk Edited

Currently i'm try to create a task using the JIRA Service Desk REST APIs documentation.

The point that i have question is: how can i create a new task and add participants?


Following the documentation i received this response:

Captura de tela de 2020-06-29 18-08-22.png

"errorMessage": "Users must be specified using the 'accountIds' field",

As you can see i need to specifed the "accountId" field. Is the documentation unupdate?


  1. i enabled Automation for Jira like this answer: Add participants automatically when issue is created
  2. Using the 'accountIds' field and remove the 'usernames' field it's possible to add participants

1 answer

0 votes

Hello Djalma,

Thank you for reaching out to Atlassian Community!

Reading the documentation, I believe that it's indeed not updated because usernames are not supported anymore. In order to add participants, it's necessary to use the accountId as mentioned on the error.

Please, use the documentation below that it's the correct one for Jira Service Desk Cloud:


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