Request Type not set after importation

Hi! I have created a csv to import my issues in JIRA Service Desk.

During the importation, I define the Request Type as "Technical" which is my default type. My ticket are imported but the request type appears to have no matchs:

image2015-7-30 9:32:13.png

So my customer can't see their imported ticket. However, if I click on "No Match" and define "Technical" it works.

So I see two solution on my problem:

1 - Why the request type isn't defined after my importation?

2 - Is there a bulk on the ticket where I can directly define my request type fo my 900 issues?

Thanks for your response.

2 answers

1 accepted

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I have found a way to correct this with a bulk change after my importation. You have to go in "Issues", "Search for Issues", "Tools", "Bulk Change".

Your user must have the global permission Bulk Change.

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I'm having this same issue. Were you able to find a resolution?

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