Hi! I have created a csv to import my issues in JIRA Service Desk.
During the importation, I define the Request Type as "Technical" which is my default type. My ticket are imported but the request type appears to have no matchs:
So my customer can't see their imported ticket. However, if I click on "No Match" and define "Technical" it works.
So I see two solution on my problem:
1 - Why the request type isn't defined after my importation?
2 - Is there a bulk on the ticket where I can directly define my request type fo my 900 issues?
Thanks for your response.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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