Hi! I have created a csv to import my issues in JIRA Service Desk.
During the importation, I define the Request Type as "Technical" which is my default type. My ticket are imported but the request type appears to have no matchs:
So my customer can't see their imported ticket. However, if I click on "No Match" and define "Technical" it works.
So I see two solution on my problem:
1 - Why the request type isn't defined after my importation?
2 - Is there a bulk on the ticket where I can directly define my request type fo my 900 issues?
Thanks for your response.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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