Request Type not set after importation

Hi! I have created a csv to import my issues in JIRA Service Desk.

During the importation, I define the Request Type as "Technical" which is my default type. My ticket are imported but the request type appears to have no matchs:

image2015-7-30 9:32:13.png

So my customer can't see their imported ticket. However, if I click on "No Match" and define "Technical" it works.

So I see two solution on my problem:

1 - Why the request type isn't defined after my importation?

2 - Is there a bulk on the ticket where I can directly define my request type fo my 900 issues?

Thanks for your response.

2 answers

1 accepted

I have found a way to correct this with a bulk change after my importation. You have to go in "Issues", "Search for Issues", "Tools", "Bulk Change".

Your user must have the global permission Bulk Change.

I'm having this same issue. Were you able to find a resolution?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

789 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you