Request Type not set after importation

Hi! I have created a csv to import my issues in JIRA Service Desk.

During the importation, I define the Request Type as "Technical" which is my default type. My ticket are imported but the request type appears to have no matchs:

image2015-7-30 9:32:13.png

So my customer can't see their imported ticket. However, if I click on "No Match" and define "Technical" it works.

So I see two solution on my problem:

1 - Why the request type isn't defined after my importation?

2 - Is there a bulk on the ticket where I can directly define my request type fo my 900 issues?

Thanks for your response.

2 answers

1 accepted

I have found a way to correct this with a bulk change after my importation. You have to go in "Issues", "Search for Issues", "Tools", "Bulk Change".

Your user must have the global permission Bulk Change.

I'm having this same issue. Were you able to find a resolution?

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