Hi! I have created a csv to import my issues in JIRA Service Desk.
During the importation, I define the Request Type as "Technical" which is my default type. My ticket are imported but the request type appears to have no matchs:
So my customer can't see their imported ticket. However, if I click on "No Match" and define "Technical" it works.
So I see two solution on my problem:
1 - Why the request type isn't defined after my importation?
2 - Is there a bulk on the ticket where I can directly define my request type fo my 900 issues?
Thanks for your response.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs